Privacy Policy

Privacy Policy

Last Updated: 02/04/2026

STONE BRIDGE TRADING FZCO (“Company”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or do business with us in the United Arab Emirates.

  1. Information We Collect

We may collect the following types of information:

  1. a) Personal Information
  • Full name
  • Company name
  • Email address
  • Phone number
  • Billing and delivery address
  • Trade license details (for wholesale customers)
  1. b) Transaction Information
  • Order details
  • Payment method (we do not store full card details)
  • Invoice and delivery records
  1. c) Technical Information
  • IP address
  • Browser type and device information
  • Website usage data and cookies
  1. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Manage wholesale accounts
  • Communicate regarding deliveries and inquiries
  • Improve our services and website
  • Comply with UAE legal and regulatory requirements
  • Prevent fraud and unauthorized transactions
  1. Sharing of Information

We may share your information with:

  • Logistics and delivery partners
  • Payment processors
  • Government authorities (if legally required)
  • Auditors, legal, or regulatory advisors

We do not sell or rent your personal data to third parties.

  1. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

  1. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill business and contractual obligations
  • Comply with UAE legal and tax requirements
  • Resolve disputes and enforce agreements
  1. Cookies

Our website may use cookies to enhance user experience and analyze website traffic. You may choose to disable cookies through your browser settings.

  1. Your Rights

Subject to UAE law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data where legally permissible

Requests can be made by contacting us using the details below.

  1. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

  1. Contact Us

For privacy-related inquiries, please contact:

Company Name: STONE BRIDGE TRADING FZCO
Email:  info@stonebridge-trading.com
Phone: +971 56 270 1074
Address: Al Qusais Industrial Area 5

Refund & Returns Policy

Last Updated: 02/04/2026

This Refund & Returns Policy applies to all wholesale and retail purchases made from STONE BRIDGE TRADING FZCO in the United Arab Emirates.

  1. Food Products (Perishable & Non-Perishable)

Due to health and safety regulations:

  • Opened food items are not eligible for return or refund
  • Perishable items are non-returnable
  • Non-perishable food items may only be returned if:
    • Delivered damaged
    • Expired at time of delivery
    • Incorrect item delivered

Claims must be made within [24/48] hours of delivery.

  1. Non-Food Items (Utensils & Related Products)

Non-food items may be returned if:

  • The item is unused
  • In original packaging
  • Reported within [3–5] days of delivery
  • Proof of purchase is provided

Return approval is subject to inspection.

  1. Wholesale Orders

Wholesale orders are generally:

  • Non-refundable once confirmed
  • Special-order or bulk items are non-returnable

Exceptions may be made at management discretion in accordance with UAE law.

  1. Damaged or Incorrect Items

If you receive damaged or incorrect goods, you must:

  • Notify us within [24/48] hours
  • Provide clear photographs
  • Keep original packaging and delivery documents

Failure to report within this timeframe may result in claim rejection.

  1. Refund Method

Approved refunds will be processed via:

  • Original payment method, or
  • Account credit (for wholesale customers)

Refund processing times may vary depending on banks and payment providers.

  1. Delivery Charges

Delivery and handling charges are non-refundable unless required by UAE consumer protection law.

  1. Right to Refuse Returns

We reserve the right to refuse any return that does not meet this policy or poses food safety risks.

  1. Contact for Returns

For returns and refund requests, contact:

Company Name: STONE BRIDGE TRADING FZCO
Email:  info@stonebridge-trading.com
Phone: +971 56 270 1074
Address: Al Qusais Industrial Area 5